Shipping & returns

Shipping & Returns Policy

Shipping Information

1. Shipping Rates and Delivery Time:

  • Standard Shipping: We offer standard shipping with an estimated delivery time of 2 business days within Lagos and 3 business days for other locations within Nigeria.
  • Express Shipping: For faster delivery, we offer express shipping with an estimated delivery time of 1 business day. Express shipping rates apply.
  • International Shipping: At this time, we only ship within Nigeria. We do not offer international shipping.

2. Shipping Costs:

  • Shipping costs are calculated based on the weight of the package and the delivery location. The shipping cost will be displayed at checkout before you finalize your purchase.

3. Order Processing:

  • Orders are processed within 1 business day. You will receive a confirmation email with tracking information once your order has been shipped.

4. Delivery Issues:

  • If your order does not arrive within the estimated delivery time, please contact our customer service team for assistance.

Returns Policy

1. Return Eligibility:

  • You may return items within 14 days of receipt. To be eligible for a return, the item must be unused, in its original condition, and with all tags and packaging intact.

2. Non-Returnable Items:

  • Certain items cannot be returned, including:
    • Customized or personalized products
    • Items marked as non-returnable on the product page

3. Return Process:

  • To initiate a return, please contact our customer service team at support@marmotcarreg.com.ng or call +234 706 254 4630 to obtain a Return Merchandise Authorization (RMA) number and instructions.
  • Pack the item securely, including the original packing slip and RMA number.
  • Send the return package to the address provided by our customer service team.

4. Return Shipping Costs:

  • Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped).

5. Refunds:

  • Once we receive and inspect your returned item, we will process a refund to the original payment method within 7 business days. Please note that shipping charges are non-refundable.

6. Exchanges:

  • If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

7. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately with your order number and photos of the damaged item. We will arrange for a replacement or refund as appropriate.

Contact Us

If you have any questions about our shipping or returns policy, please reach out to us: